Managing people is a different skill set to the technical skill set required to be proficient in your chosen profession. It is often acknowledged that the best sales rep, best engineer, best nurse, best lawyer does not always make the best manager of the team.
We often meet people who have been leading a team for years without any development or direction about the skills required for this new role, instead it is a combination of intuition, luck and learning from mistakes. When you learn from your mistakes you don’t forget the lesson, at the same time there can also be significant personal and business cost as a result, even damage done. This can make people reluctant to take on more senior roles.
When simple models, some theory and then opportunities to practise are provided, people are able to approach managing people with more success. red-group helps people build their managerial courage.
red-group always recommends that a component of any leadership development program includes a focus on developing your level of self awareness. Including one of the assessment tools can be beneficial in this development. The appropriate assessment tool is specific to the person or group and there are explanations on the assessment page.
Is relevant for all levels of leadership, these skills can be delivered to be consistent with your organisations policy & procedure using your lanaguage and systems.
The skills required when managing other people include:
- Managing Performance & giving valuable feedback
- Building a team & effective relationships
- Acknowledging & addressing conflict
- Delegating & time management
- Manager as Coach - coaching for performance
- Frontline Leader
The sometimes tough yet enormously valuable conversations between a Manager and their team member.
- How to prepare and plan before these conversations
- How to monitor how the conversation is going
- How to move forward and continue the ongoing conversation
Emerging Leader & Emotional Intelligence
Emotional Intelligence (EI) is a set of skills that help us better perceive, understand, and mange emotions in others and ourselves. These skills are as important as your intellect (IQ) in determining success in work and in life.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
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